“The DWP must learn lessons from what happened on this programme and strengthen how it works with its arm’s length bodies including the Money and Pensions Service.”
In response, a spokesperson for the DWP said: “As the NAO recognises, the Pensions Dashboards Programme has made significant progress towards delivering a service which will transform how savers plan for their retirement.
“Action taken by the DWP to reset the programme to get it on track for successful delivery means connection testing will begin from August 2024 before a wider onboarding of pension schemes and providers from April 2025.”
The spokesperson also pointed out that, although the report identifies some historic challenges with the programme, it recognises the action taken by the DWP to reset the programme to get it on track for successful delivery.
tom.dunstan@ft.com
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